Support

Last updated: June 22, 2026

Need a hand? Email support@bloomrush.app and a real human will get back to you, usually within 1–2 business days. Tell us your device and iOS version and we'll sort it out.

How do I play?

A dot orbits a ring; a slot turns in the ring just inside it. Tap the moment they line up and the dot drops through, the camera falls inward, and you do it again — forever. Land dead-center to bank gems. Miss once and you start over in half a second. One number — depth — only goes up.

I can't hear any sound

bloom. plays sound even when your phone's silent switch is on — just make sure the volume is turned up (use the volume buttons while the app is open). Also check the in-app Settings screen, where you can toggle Music, Sound Effects, and Haptics independently.

How do I restore my purchases?

Open Settings inside the app and tap Restore Purchases. This re-applies any non-consumable items (like cosmetic cores and the Founder bundle) and the "remove ads" status on a new device or after reinstalling. Purchases are tied to your Apple Account.

Will I keep my progress?

Your progress — best depth, gems, unlocked cosmetics, streaks, and settings — is saved on your device. There's no account to log in to. It's preserved across app updates and restored from an iCloud/iTunes device backup. Deleting the app removes the local data, so back up first if you're reinstalling fresh.

Game Center / leaderboard isn't working

The global leaderboard and achievements need Game Center. Make sure you're signed in: iOS Settings → Game Center. bloom. is fully playable without it — the built-in weekly League works completely offline.

I found a bug

Sorry about that! Email support@bloomrush.app with what happened, your device model, and your iOS version. Screenshots or a screen recording help a lot.

Refunds

Purchases are handled by Apple, so refunds go through them. Visit reportaproblem.apple.com, sign in with your Apple Account, and choose the purchase. If you hit a snag, email us and we'll help where we can.

Still stuck?

Just reach out: support@bloomrush.app. We read everything.